ABOUT US
Pivotal Communications formed in 2009 as an innovative Marketing organisation utilising technology and people to ‘outperform the norm’ in delivery of communications and personnel.
Our scale up, scale down solutions have evolved over time as we continually improve our offering across many sectors. Thanks to ever improving hardware, cloud-based technology and a commitment to our Customers we’ve grown at an exponential rate over time.
Whilst virtual, in so many of our services, our personal relationships in delivery has and will continue at the forefront of the Pivotal Communications ethos.
we have the expertise to meet your needs. With our customer service outsourcing, you can scale your support operations without sacrificing quality or breaking the bank. Let us handle the front lines while you focus on growing your business.
Contact us today to discover how we can enhance your customer satisfaction and drive success.
Customer Services
Outsourced customer services to attract and retain loyal customers. It’s essential that any customer service operation is flexible, scalable, and able to meet the demands of todays multichannel customer.
Out of Hours Staffing
Switch off your office lights, lock your doors, and go home knowing your customers will get the help they require, at a time to suit them.
Overflow Services
Many customer service departments suffer from variable contact volumes where customer calls can be missed on a regular, basis, or at peak trading periods. Why take the risk?
Ensure the security and integrity.
Ensure the security and integrity of your communications infrastructure with our PCI-compliant hosted communications partner solutions in the UK. We understand the critical importance of safeguarding sensitive payment card data and maintaining compliance with industry regulations.
With our robust hosted communications partners, you can confidently process payments, handle customer inquiries, and conduct business transactions while adhering to the highest standards of data security.
Our solution offers end-to-end encryption, secure storage, and rigorous access controls to protect sensitive information and prevent unauthorised access.
Whether you're a small business or a large enterprise, partner with us to elevate your communications infrastructure and maintain compliance with PCI DSS regulations in the UK.
Elevate your customer service experience with our expert outsourcing solutions
Say goodbye to long wait times and frustrated customers, and hello to efficient, personalised support. Our dedicated team is committed to representing your brand with professionalism and care, providing seamless interactions that leave a lasting impression.
Whether you need helpdesk support, live chat assistance, or multilingual services, we have the expertise to meet your needs. With our customer service outsourcing, you can scale your support operations without sacrificing quality or breaking the bank.
Let us handle the front lines while you focus on growing your business. Contact us today to discover how we can enhance your customer satisfaction and drive success.
Elevate your presence with our reception, virtual, and home desk services today.
Whether you need on-site reception support, virtual assistance, or home desk agent services,
we tailor our solutions to fit your unique needs.
Let us be the face of your business, ensuring that every contactfeels valued and every request is handled with care.
Whether you need on-site reception support, virtual assistance, or home desk agent services, we tailor our solutions to fit your unique needs.
Let us be the face of your business, ensuring that every contactfeels valued and every request is handled with care.
Unlock unparalleled efficiency and flexibility with our outsourced office staffing solutions.
Say goodbye to the constraints of traditional hiring and hello to a dynamic workforce ready to support your business needs. Our seasoned professionals seamlessly integrate into your team, offering expertise across various administrative tasks, from data entry to project management.
Whether you require short-term assistance or long-term support, we adapt to your evolving requirements with precision and agility. With our outsourced office staffing, you gain access to a pool of talent without the overhead costs and administrative burdens of in-house recruitment.
Focus on your core objectives while we handle the administrative intricacies, ensuring smooth operations and optimal productivity. Embrace a new era of efficiency with our outsourced office staffing solutions today.
Services
Customer Services
Outsourced customer services to attract and retain loyal customers.
It’s essential that any customer service operation is flexible, scalable, and able to meet the demands of todays multichannel customer.
Out of Hours Staffing
Switch off your office lights, lock your doors, and go home knowing your customers will get the help they require, at a time to suit them.
Our service is available through the night to provide low cost, flexible support to your customers.
Overflow Services
Many customer service departments suffer from variable contact volumes where customer calls can be missed on a regular, basis, or at peak trading periods. Why take the risk?
We offer a simple way to ensure those calls aren’t missed, those sales aren’t lost, and those complaints don’t escalate to social media.
Telemarketing
Our telemarketing service is one of the most effective forms of growing customer numbers, developing sales leads, and increasing revenues for B2C organisations.
We’ll then plan our campaign structure, utilising our teams of sales advisors, quality and back office teams and managers to maximise campaign performance.
Innovative Marketing
&
Our personal relationships in delivery has and will continue at the forefront of the Pivotal Communications ethos.
Outsourcing
Our dedicated team is committed to representing your brand with professionalism and care, providing seamless interactions that leave a lasting impression.
Home desk services
Elevate your presence with our reception, virtual, and home desk services today.Let us be the face of your business, ensuring that every contactfeels valued and every request is handled with care.
Outsourced Office staffing
Our seasoned professionals seamlessly integrate into your team, offering expertise across various administrative tasks, from data entry to project management.
Overflow Support
. Reach out to us today to learn more about how our Overflow Support Services can benefit your UK-based business.
Pivotal Communications | CUSTOMER SERVICES